Check-In Time

Check in is after 2:00 pm on the day of arrival. The hotel will make considerable efforts to accommodate early arrivals. Should you wish to occupy the room before 2:00 pm, we recommend placing a reservation a night prior to your arrival.

Check-Out Time

Check-out time is before 12:00 noon on the day of departure. If the room is required till 6:00 pm, a half day charge on the agreed rate is applicable. Check-out after 6:00pm will be at a full day charge. Prior arrangement is strongly recommended.

Guarantee of Reservation

1. The guest’s credit card details are required as a guarantee for the reservation and will not be charged before check-in. Full settlement of the room bill is only due upon check-out. A Credit Card Authorization Form will be emailed to fill in the credit card details.

2. Without the guest’s credit card details, the reservation is not guaranteed but we are able to hold the room until 6pm on the day of arrival date. If the guest does not arrive by then, we reserve the right to sell the room to others.

3. Unless otherwise stated and depending on travel period/season, a non-refundable full pre-payment may be required to confirm and guarantee a peak-period booking. As such, the guest’s credit card details will then be used to charge the full amount of the total payment due for the entire stay prior to check-in. The pre-payment paid for a reservation is non-refundable and non-transferable.

 
Cancellation and Amendment policy

1. If the reservation has not been guaranteed with a credit card, the guest may cancel the reservation by 6pm local hotel time on the day of the arrival date.

2. If the reservation has been guaranteed with a credit card, the guest may cancel the reservation without any charges by 6pm local hotel time at least three (3) days before the arrival date. Non-arrivals and late cancellation will subject the credit card to be charged for the first night of the stay.

3. Reservations with full pre-payments cannot be cancelled . The pre-payments made for the booking is non-refundable and non-transferable. Amendments to a reservation may be made, if applicable, subject to room availability and at our hotel’s discretion.